SANTA CLARA, Calif.
— Samsung has announced it will be repairing and replacing nearly a million of its consumer electronics in the United States this month.
The company said Monday it will start repairing and restoring Samsung products in New York City, Los Angeles and other parts of the U.S. in the coming weeks, with more to come.
The repair program is the first of its kind in the U, said Jim Fetterman, Samsung’s vice president of product management for the Americas.
It will not affect sales of Samsung products.
The company said it is working to reach customers in more countries.
I have to thank all of our loyal customers who have stood with us throughout this process and have supported us during this difficult time, Fetter, 44, said.
We are excited about the positive response we have gotten to our efforts and have made an impact on the lives of so many, Fitterman said.
The new program is aimed at improving consumer safety, reliability and overall consumer satisfaction, Fiterman said in a statement.
Many of our customers have been asking for a program like this to improve their health and safety, he said.
I want to assure you that our customers are receiving the best products and services they have ever experienced.
Sophisticated repair techniques have been developed to restore and restore the same Samsung products we’ve sold for decades, Fimmerman said, and will be the same products we sell today.
In the United Kingdom, Samsung said it will replace more than 5 million Samsung Smart TVs.
On Tuesday, Samsung will begin selling its new Galaxy Note 8 smartphone.
Samsung said in an update that the phone will feature a 5-inch AMOLED display, an expanded processor and 64GB of storage.
The phone will be available at a $699 price point.