If you own a kens refrigerator and kitchen, you’re not alone in needing a repair.
In fact, more than one in five Australian households say they’re on the verge of having a problem, according to the latest survey by the National Consumer Reports (NCR) and the National Household Survey.
The report found Australians have been hit with a number of problems over the past decade, with the majority of households reporting having a repair or replacement done within the last year.
While most of these issues were reported to the repair department, more people than ever before were reported needing a replacement appliance.
“We’re seeing a lot of issues with the repair of our appliances, it’s not just the fridge or kitchen sink, it is our other appliances too,” NCR Senior Vice President Mark Denton told the ABC.
“We are seeing a number more problems than we are getting reported to us.”
The average time for repair is over six months, and that can be quite a long time.
“The NCR’s survey found a third of Australians said they had gone to a professional for a replacement of an appliance, and a quarter of people said they did not know where their repair would be.
Almost half (47 per cent) of those surveyed had had an appliance replaced within the past 12 months.”
It’s not uncommon to see appliances being replaced within 12 months, but we also see that people don’t realise the costs of that,” Mr Denton said.
More than a quarter (23 per cent), or nearly one in four, said they were unsure of where they could get help for a repair, while more than a third (34 per cent, or more than 9 in 10) said they could not afford to pay the full cost.”
I know I’m not alone, my family has been through it, we have had issues with food and water, we’ve had issues in our own homes,” one woman told the NCR.”
A lot of our issues are related to food and gas.
“What to doIf you or someone you know needs help getting back on their feet, you can call the National Consumers’ Advice Line on 1800 971 989.
You can also use the NCA’s online help centre, where you can also get advice on:If you are unsure of the number of complaints you’re getting about a repair item, you should contact the NCEA’s Consumer Protection Hotline on 1800 737 732.