A few months ago, I was on a plane home from an important trip to Asia.
I’d been told to pick up my phone and open the laptop computer.
As I picked it up, the screen on the laptop went dark and the screen went black.
I checked my phone, and it was still there.
I called my techs, and they had a different issue.
I got a call from a rep.
“Sorry, we’re unable to fix the issue,” she said.
“We’re trying to figure out what you were looking at.”
She said the problem was the battery.
I tried a battery replacement online, and was told that the problem could be with the battery itself.
I was relieved to hear the problem couldn’t be fixed with a battery repair.
I asked my tech if they could help me fix the problem.
She said they couldn’t because they were unable to find out what battery I was looking at.
“Oh, my God, we can’t fix it,” she says.
“It’s like the worst of the worst.
It’s not even like you can fix it.
It would just be impossible.”
That was the last I heard from my tech for a few weeks.
I went to my local hardware store, where I had seen a few posters about the battery problem.
They had a small black case on display that said “Battery Replacement.”
I called the number and the rep came out.
She asked if I was willing to wait for her to return, which I was.
She was so friendly and accommodating that I asked if she could take me to the store to get a new battery.
She gave me a small plastic bag that was filled with the case, and we went.
The next day, we came back to the shop and I got my new battery from a tech who had been on a trip to China.
She looked at the case and told me the battery was in there and the problem should be fixed.
She told me to put in the new battery and to wait two days.
I did this for the next couple of weeks, and then she told me that I had to return the battery to the factory.
I had a chance to see her again after that, but the next day she told her that the battery had been shipped back to them.
She had the new case, but she told us that I would have to wait until the new charger arrived.
She then told us I had three days to get my new charger, and she had a refund for the original one.
It wasn’t a huge amount of money, but it was enough for me to get rid of the battery in a couple of days.
This is what the average person in Canada is going to be told when they get a replacement for their phone, computer, or TV: “You can’t get a refund because it’s a refurbished device.”
But it’s not that simple.
The majority of the time, people who have to pay for a refurbishment can get their money back, even if they have no way of knowing if it was the original battery that they had or not.
I saw this same situation in the US.
I spoke with a representative from Apple, and he told me about how they got a refund when they bought an iPhone 7 Plus, because it had a refurbish warranty.
They didn’t have any way to know if the original was still working or not, but they were able to get their iPhone back from Apple.
I didn’t know that Apple was going to charge me for a battery I bought from them, but I felt like it was a good decision.
If I could find another replacement, I could get it back, right?
The good news is that there is a way to get your money back.
This article originally appeared on MTV News.